Privacy Policy - Low Cost Cruises

Your Vacation Agreement with Low Cost Cruises

Low Cost Cruises, operating under Johnson Holidays Limited, with registration number 14489182, is located at 51 St Matthias Road, Nottingham, Nottinghamshire, NG3 2HF. We are dedicated to protecting the privacy of our website users and service clients. This policy outlines our approach to handling your personal information. By using our website and agreeing to this policy, you consent to our use of cookies as described.

Our website features privacy settings that affect how we handle your personal data. You can use these settings to opt-out of direct marketing communications and limit the sharing of your information. To access these controls, please reach out to our Marketing Team at [email protected]

How We Use Your Personal Data

This section outlines: (a) The types of personal data we may process. (b) The sources and categories of personal data we obtain indirectly. (c) The purposes for processing your data. (d) The legal grounds for processing.

We may record phone calls, both incoming and outgoing, for quality assurance, training, and resolving disputes. The legal basis for this is our legitimate interest in improving our services and protecting legal rights.

We may process data about your usage of our website and services ("usage data"), such as IP address, location, browser type, operating system, and browsing patterns. This data helps us analyze and enhance our services. The legal basis for processing is our legitimate interest in website improvement.

We may handle your account information ("account data"), including your name and email address, to operate our website, provide services, ensure security, and communicate with you. This processing is based on consent.

Profile information ("profile data") you provide on our website, such as your name, address, and interests, may be used to manage your use of our services. The legal basis is consent and contract performance.

Enquiry data from any questions you submit about our products or services may be used for marketing and sales purposes. The legal basis for this is your consent.

Transaction data related to purchases made with us, including contact and transaction details, is processed to manage transactions and maintain records. The legal basis is contract performance and our legitimate interest in managing our business.

Notification data provided for email subscriptions is used to send relevant updates. This processing is based on consent and contract performance.

Correspondence data from communications sent to us, including content and metadata, is used for communication and record-keeping. The legal basis is our legitimate interest in business administration and user communication.

We may also process your personal data if necessary for legal claims, compliance with legal obligations, or to protect vital interests.

Please avoid submitting other individuals' personal data unless requested by us.

Sharing Your Personal Data

We may share your data with our group companies, insurers, and professional advisors as necessary for our business operations, risk management, and legal matters.

We may also share passenger information with suppliers for fulfilling holiday contracts. Payment transactions are managed by our payment service providers.

Besides the specific disclosures mentioned, we may disclose your data to comply with legal obligations or protect vital interests.

International Data Transfers

Our website hosting is within the UK and EEA, adhering to GDPR standards. However, our suppliers and partners are located outside the EEA, where data protection levels may vary. We ensure adequate protection through approved safeguards, such as contractual agreements or certifications, or seek your explicit consent for such transfers.

Data Retention and Deletion

We retain personal data only as long as necessary for its purpose. Booking information is kept for 36 months after your trip and then deleted unless future reservations are made. We may retain data if required for legal compliance or vital interests.

Policy Updates

We may revise this policy by posting a new version on our website. Please review it periodically to stay informed of any changes.

Your Rights

You have the right to access, correct, delete, or restrict your personal data. You can also object to processing or request data portability. For full details on these rights, consult relevant laws and guidance from regulatory authorities.

To exercise your rights, provide appropriate identification via email or post. We may withhold information as permitted by law and will respond within 30 days. For marketing purposes, we will either obtain your consent or offer an opt-out option.

If you believe we violate data protection laws, you can file a complaint with the ICO. You may also withdraw consent at any time, which will not affect prior processing legality.

To exercise your rights or for more information, contact us at [email protected]