Privacy Policy
Please read our privacy policy carefully before using our services. This policy outlines how we collect, use, and protect your personal information.
How We Protect Your Personal Information
Low Cost Cruises, a trading name of Johnson Holidays Limited, is committed to protecting your personal information and respecting your privacy. Johnson Holidays Limited is registered in England and Wales under company number 14489182.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit the Low Cost Cruises website, make an enquiry, make a booking, contact us or otherwise use our services.
For the purposes of applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Johnson Holidays Limited is the data controller for the personal information we process, unless stated otherwise.
Depending on how you interact with Low Cost Cruises, we may collect the following types of personal information:
Identity Information
This may include:
- full name;
- title;
- date of birth;
- gender where required by a travel supplier;
- nationality where required for travel arrangements; and
- passenger details.
Contact Information
This may include:
- postal address;
- email address;
- telephone number; and
- other contact details you provide.
Booking and Travel Information
When you make an enquiry or booking, we may process information such as:
- booking reference;
- cruise details;
- sailing dates;
- cabin information;
- passenger information;
- flight information;
- hotel information;
- transfer arrangements;
- excursion details;
- destination information;
- special requests; and
- other information required to arrange your travel.
Payment Information
We may process information relating to payments, including transaction details and payment status.
Where payments are made by card or through an online payment provider, payment card information may be processed directly by our payment service provider. We may not have access to your complete card details.
Communication Information
We may retain information contained in:
- emails;
- telephone conversations;
- enquiry forms;
- online chats;
- messages;
- complaints; and
- other communications with us.
Where calls are recorded, this may include the content of telephone conversations.
Technical and Usage Information
When you use our website, we may automatically collect information such as:
- IP address;
- browser type;
- device type;
- operating system;
- approximate location;
- referring website;
- pages viewed;
- browsing activity;
- website interactions; and
- other technical information.
This information helps us operate, secure and improve our website.
